Frequently asked questions & answers for you!
Frequently Asked Questions
Where are you located?
We are based in Boston, MA. All items are designed, created and shipped with love from Boston, MA.
What type of payment do you take?
We accept all major credit cards.
What is your shipping policy?
Most items are shipped within 3 days- 2 weeks of order date, unless specified differently. Please be aware that some items are made to order, which may affect shipping! All items are shipped through USPS Priority Shipping. Once your order has been dropped off at the Post Office you will receive an email with your tracking number. We are not responsible for lost packages. However, all USPS Priority Shipping includes $50 insurance.
Do you ship internationally?
Yes! We will ship to wherever you are. If you are interested in international shipping please email us at firstname.lastname@example.org with your address. Once we receive that info we will email you with shipping cost and all other information.
What is your return policy?
We want all of our customers to be 100% happy with their purchases! If you are unhappy, we ask that you notify us and return the item within 2-3 days of the delivery date. Once we receive the clutch, inspect it to make sure it has not been worn we will process your refund. Please allow a few business days for your refund to go through. Shipping costs are non-refundable. We DO NOT process refunds for custom clutches. V-Lure Vintage items are NON-REFUNDABLE and NON-RETURNABLE.
Do you take custom orders?
Yes we do! Please email email@example.com to inquire about custom orders.
Are your pictures accurate?
Yes they are! However, lighting may cause inaccuracy in color. Please make sure to thoroughly read the description of each item that you are interested in. Descriptions for each item are very accurate.
Do you make the V-Lure Vintage bags?
No! The V-Lure Vintage items are made by other designers and are purchased at different locations. We purchase these handbags and add our own V-Lure twist and flare to them.
If you have any additional questions please do not hesitate to email us: firstname.lastname@example.org